At Vaidacharya, we value customer satisfaction and aim to provide a fair and transparent return and refund process. Please read this policy carefully before initiating a return request.

1. General Policy

We take utmost care in packing and delivering our products. If you are not satisfied with your order due to an eligible issue, you may request a return or refund in accordance with the terms outlined below.

2. Return Eligibility & Reporting Timeline

To be eligible for a return or refund:

• Any issue with the product must be reported within 48 hours of delivery.
• Return requests must be initiated within 7 days of delivery.
• The product must be unused, unopened, and in original packaging, unless the return is due to damage, leakage, or incorrect delivery.

Requests raised beyond this period may not be accepted.

3. Return Process & Pickup Responsibility

Once your return request is reviewed and approved:

Return pickup will be arranged by us in cases of:

• Damaged products
• Defective products
• Wrong items delivered

In other cases (such as change of mind), the customer may be required to ship the product back at their own cost, as instructed by our support team.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, or normal wear and tear
• Items without original packaging or proof of purchase
• Food and perishable items, once opened or used, due to hygiene and safety reasons

Exception:
Food items received in damaged, leaked, expired, or incorrect condition are eligible for return or replacement.

5. Inspection & Approval

All returned products are subject to inspection by our quality control team. Returns or refunds may be declined if the product does not meet the eligibility conditions outlined in this policy.

6. Refund, Replacement & Partial Refund

• Approved refunds will be processed within 5–7 business days after inspection approval.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet, as applicable.
• In certain cases, we may offer a replacement or partial refund instead of a full refund, depending on product condition and availability.

7. Contact & Support

For any return or refund-related queries, please contact our customer support team:

• Email: support@nngeneralstore.com
• Phone: +91 84485 27315

Our team aims to respond within 48 working hours.