This Shipping & Delivery Policy applies to all orders placed on the Vaidacharya website. By placing an order, you agree to the terms outlined below.
1. General Information
Vaidacharya works with trusted logistics partners to ensure safe and timely delivery of orders across India. All deliveries are subject to serviceability of the delivery location.
2. Shipping Timelines
- Orders are processed within the timeframe mentioned on the respective product page.
- Delivery timelines provided are estimated and may vary depending on location, courier operations, weather conditions, or other unforeseen circumstances.
- Delays caused by factors beyond our reasonable control do not qualify for compensation.
3. Shipping Charges
- Shipping charges, if applicable, are calculated at checkout.
- All charges are clearly displayed before order confirmation.
4. Order Cancellation (Before Shipment)
- Orders may be cancelled before shipment by contacting customer support.
- If an order is cancelled before shipment, a full refund will be issued, including shipping charges (if any).
- Orders cannot be cancelled once they have been shipped.
5. Delivery Conditions
- Courier partners may attempt delivery multiple times.
- If delivery fails due to customer unavailability, incorrect address, or incorrect contact details, re-shipping charges may apply.
- Customers are responsible for providing accurate and complete delivery information at the time of order placement.
6. Damaged, Opened, or Missing Packages
- Any damaged, opened, leaked, or incomplete packages must be reported within 24 hours of delivery.
- Customers must share clear images or videos as supporting evidence.
- In case of partial delivery or missing items, the issue must be reported within the same timeframe.
- Resolution may include replacement or refund, subject to verification.
Claims raised after 24 hours may not be accepted.
7. Courier Responsibility
While we work with reliable courier partners, Vaidacharya is not responsible for delays caused by courier operations, weather conditions, strikes, or other circumstances beyond reasonable control.
8. Cash on Delivery (COD)
- Cash on Delivery (COD) is available for select locations and products.
- Repeated refusal of COD orders without valid reasons may result in account restrictions or COD being disabled for future orders.
9. Contact & Support
For any shipping, delivery, or order-related queries, please contact our customer support team:
We aim to respond within 48 working hours.
